FAQ


Delivery - Most of our items are made to order, but we always do our best to ensure orders are dispatched as quickly as possible, if you need a rush order do get in touch and we will see what we can do!

For non personalised orders such as greetings cards we aim to dispatch same day when placed before 2pm. 

For all other personalised orders we aim to dispatch within 2-4 working days and ship with Royal Mail as standard. 

Returns - for all personalised orders we are unable to accept returns. In the unfortunate and unlikely event that your order arrives damaged we will always offer a replacement or refund. 

Bespoke - Do we offer bespoke products? Have you seen something on our site but would like a little tweak to make it perfect for your occasion? Get in touch! We'll be able to advise on a case by case basis but the answer is usually yes!